Returns & Refunds

Simple, Fair & Made for Peace of Mind 💝

At Ohawnery™, we want every handbag, scarf, jewelry piece, and fashion accessory to feel just right when it arrives.

Occasionally, an item may not suit your style or an order may arrive with an issue. Our customer care team is here to make the return process as clear and straightforward as possible.

30-Day Return Window

Eligible products may be returned within 30 days of the delivery date.

To qualify for a return, the product must be:

  • Unused, unworn, and in its original condition

  • Free from makeup, perfume, marks, scratches, or other signs of use

  • Returned with its original packaging, tags, accessories, and protective materials

  • Accompanied by an order confirmation or other valid proof of purchase

Products that show signs of wear, use, alteration, or accidental damage may not be accepted.

How to Request a Return 📩

Before sending anything back, please contact our customer care team:

Email: service@ohawnery.com

Please include:

  • Your full name

  • Your order number

  • The item you wish to return

  • A brief reason for the request

  • Clear photos when the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return address and instructions. A return shipping label may be provided when appropriate.

Please do not return products without prior approval. Packages sent without authorization may be delayed, refused, or ineligible for processing.

Damaged, Defective or Incorrect Items

Please inspect your order shortly after delivery.

When an accessory arrives damaged, defective, incomplete, or different from what you ordered, contact us within 72 hours of delivery whenever possible.

Include photos of:

  • The affected product

  • The outer shipping package

  • The product packaging

  • The shipping label

After reviewing the information, we may offer an appropriate replacement, exchange, refund, or other reasonable resolution.

Products That May Not Be Returned

For hygiene, safety, and product-quality reasons, certain items may not qualify for return, including:

  • Earrings or pierced jewelry that has been worn, tried on, or removed from sealed hygiene packaging

  • Personalized, engraved, or specially customized products

  • Gift cards or store-credit products

  • Products marked as final sale

  • Items damaged through misuse, improper storage, or normal wear

  • Products returned without their original accessories, tags, or packaging

Promotional products are not automatically final sale unless this is clearly stated before purchase.

These restrictions apply only where permitted by applicable consumer law.

Exchanges ✨

To help you receive your preferred color or style more quickly, we generally recommend:

  1. Requesting a return for the original product

  2. Placing a separate order for the replacement item

This helps avoid delays and reduces the risk of the preferred item selling out while the original return is in transit.

Direct exchanges may be available in selected situations and remain subject to stock availability.

Return Shipping

Return-shipping responsibility depends on the reason for the return and the instructions provided by our customer care team.

When a confirmed product defect or fulfillment error is our responsibility, we will provide an appropriate solution in accordance with applicable law.

For preference-based returns, such as a change of mind, color, or style, the customer may be responsible for return-shipping costs unless otherwise stated.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

European Union Customers

Customers purchasing eligible products online in the European Union generally have a 14-day statutory withdrawal period, beginning after the goods are received. Certain products and circumstances may be excluded, and additional national consumer protections may apply.

To exercise this right, contact us within the applicable period and return the product in accordance with the provided instructions.

This section does not limit any mandatory consumer rights available under applicable law.

Return Inspection

After a return reaches the designated return facility, it will be reviewed to confirm that:

  • The correct product was returned

  • The item meets the applicable return conditions

  • All original components and accessories are included

  • The product has not been worn, altered, or damaged

We will email you after the inspection has been completed and let you know whether the refund has been approved.

Refund Processing 💳

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may need additional time before the funds appear in your account.

When more than 15 business days have passed since your refund was approved, please contact:

service@ohawnery.com

Refund timing may vary depending on the payment provider and financial institution.

Our Promise to You

Every Ohawnery™ accessory is chosen to bring charm, color, and personality to everyday style. We aim to handle every eligible return with the same attention and care that goes into preparing your order.

Ohawnery™
Operated by Chongqing Ruixiangnuo Info Tech Co., Ltd.
Customer Care: service@ohawnery.com

Thank you for shopping with Ohawnery™. 🎀